Responsible Gaming at cash88 — Your Wellbeing Comes First

At cash88, we believe that gambling is a form of entertainment — one that should be fun, controlled, and within your personal means. Whether you enjoy live cricket betting during the BPL, spinning the reels on slots, or exploring our crash games, the experience should always remain enjoyable and never become a source of financial stress or emotional harm.

Responsible gaming means understanding your limits before you start playing. It means setting a budget you are comfortable losing, taking breaks when needed, and never chasing losses. It means playing for the enjoyment of the game, not as a way to solve financial problems or escape from stress in your daily life in Dhaka, Chittagong, Sylhet, or anywhere else across Bangladesh.

cash88 provides a range of practical tools that let you set your own boundaries directly from your account. These tools are free to use, take effect promptly, and can be adjusted or made permanent through our support team. We strongly encourage every player to explore these options and configure them to match their personal situation.

Strictly 21 Years or Older

cash88 strictly prohibits gambling by anyone under the age of 21. This is a firm policy and is non-negotiable. All new players are required to verify their age and identity before their first withdrawal is processed. This verification process involves submitting a government-issued identification document such as a National ID card or passport.

If our systems or support team identify any account holder who appears to be under the age of 21, that account will be suspended immediately, all pending transactions will be frozen, and the matter will be reviewed in accordance with our Terms and Conditions. Any balance held in an underage account will be managed in line with applicable policy.

If you are a parent or guardian and believe that a person under your care has registered or is using a cash88 account, please contact us immediately at [email protected]. We will act quickly and discreetly to investigate and close the account.

Protecting Young People in Your Household

If you share a phone, tablet, or computer with younger family members, we recommend taking the following precautions to prevent underage access to cash88 or any other gambling platform:

• Always log out of your cash88 account when you are finished playing, especially on shared devices.
• Enable screen-time controls or parental lock features available on Android and iOS devices.
• Do not save your account password in a browser or app on a shared device.
• Consider using a device PIN or biometric lock so that younger family members cannot access your phone without permission.
• Talk openly with your children about gambling, explaining that it is an adult activity with real financial risks.

How to Request a Limit or Exclusion

To activate any of the tools listed above, simply send a request to [email protected] using the email address or mobile number linked to your cash88 account. Include your registered username, the specific tool you wish to activate, and the parameters you want applied (for example, "daily deposit limit of ৳2,000" or "self-exclusion for 90 days").

Deposit limit reductions and account locks take effect within one hour of your request being confirmed. Increases to existing deposit limits have a mandatory 7-day cooling-off period before they take effect, giving you time to reconsider. Self-exclusion periods, once confirmed, cannot be reversed before the chosen end date — this is intentional, and is designed to protect you during a vulnerable period.

Daily, Weekly, and Monthly Caps

A deposit limit is one of the most effective tools for keeping your gambling spending in check. By setting a maximum amount you can deposit into your cash88 account within a given time window, you ensure that your gambling budget stays within a boundary you have defined yourself, in advance, while you are thinking clearly.

• Daily limit: The maximum total you can deposit via bKash, Nagad, Rocket, or any other method within a single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly limit: The cumulative maximum across a rolling seven-day window. Once reached, no further deposits are accepted until the window resets.
• Monthly limit: A calendar-month cap that gives you a clear picture of your total monthly gambling spend relative to your income and household commitments.

We recommend that players in Bangladesh treat their monthly deposit limit as a genuine entertainment budget line — similar to budgeting for cinema tickets, restaurant meals, or sports event attendance. Set an amount that, if fully lost, would not impact your essential expenses such as rent, food, utility bills, or your children's education costs.

What Self-Exclusion Means at cash88

Self-exclusion is the most comprehensive responsible gaming tool available on the cash88 platform. When you activate self-exclusion, your account is locked and you will not be able to log in, deposit, place bets, or access any gambling features for the duration of your chosen exclusion period. Any promotional emails or SMS messages will also be suspended during this time.

Self-exclusion periods available at cash88 are: 30 days, 90 days, 6 months, 1 year, and permanent (indefinite). Once a self-exclusion is active, it cannot be reversed or shortened before the end date — if you contact support during an active exclusion to request early reinstatement, your request will not be processed. This is a deliberate design feature intended to protect your wellbeing.

To apply for self-exclusion, email [email protected] from your registered address, state "Self-Exclusion Request" in the subject line, and include your username and your preferred exclusion period. The exclusion will be applied within one hour of confirmation.

Problem gambling can develop gradually and may not be immediately obvious — even to the person affected. The following behaviours are recognised warning signs that gambling may have become harmful. If you recognise several of these in yourself or someone close to you, it is important to seek support without delay.

What to Include in Your Support Message

To help us process your request as quickly as possible, please include the following details when contacting us about a responsible gaming concern:

• Your registered cash88 username.
• The mobile number or email address linked to your account, for identity verification.
• A clear description of the tool or action you are requesting (e.g., "I want to set a monthly deposit limit of ৳5,000" or "I want to self-exclude for 6 months").
• If you are contacting on behalf of a family member, please include the account holder's username and your relationship to them.

We aim to confirm all responsible gaming requests within one hour during normal support hours (Bangladesh Standard Time, UTC+6). Urgent account lock requests are treated as highest priority.